Refund policy

At SLAM, we believe finding your signature scent should be effortless.
If you don’t love your fragrance, we’ll help you find one that you do.

Our Guarantee:

We offer a 30-day satisfaction guarantee on all orders. Try your fragrance, experience it, and if it’s not the right fit, we’ve got you covered.

Returns & Exchanges

You can request a return or exchange within 30 days of delivery.

To be eligible:

• The fragrance must still contain most of the original liquid (around 90–95%)

• The item must be returned in its original packaging

• Proof of purchase is required

Refunds:

All approved returns are issued as store credit.

This allows you to explore a different scent until you find the one that’s right for you.

• Store credit is delivered via email

• No expiration

• Original shipping costs are not included

Exchanges

We’re happy to help you switch to another fragrance.

• One exchange per order

• You may choose any scent from our collection

• If there is a price difference, it will be adjusted accordingly

Return Shipping

• Customers are responsible for return shipping

• We recommend using a trackable service

International Orders

At this time, returns and exchanges are only available for orders within the United States.

How to Start a Return

Simply email us at:

contact@slamfragrances.com

Include:

• Your order number

• The item you’d like to return or exchange

Our team will guide you through the process.

Processing:

Once your return is received and inspected:

• You’ll receive confirmation via email

• Store credit will be issued within 3–5 business days

Final Note:

Our goal isn’t just to sell fragrances.

It’s to help you find one you genuinely love.